Terms & Conditions

Terms & Conditions for EXPERIENCES

Age restrictions:

Big Cat Encounters experience holder must be aged 16 years & over
Ranger Days participants must be aged 18 years & over
Photographic Workshops minimum age 11 years, with one adult guest accompanying the young photographer

The experience expiry date is printed on e-gift codes, please check the date as it is essential that experiences are booked and taken before this. Routinely e-gift codes are valid for 12 months from the date of purchase; however, this may alter with special promotions.

Rescheduling Policy:
In the event that you request to reschedule your booking the following charges are applied
7 or more days in advance – £25
2 – 6 days in advance – £75
1 day prior to the event and on the day  – £125

In the event of circumstances beyond our control, we will arrange to reschedule your experience free of charge; you will be given as much warning as possible.  The Big Cat Sanctuary cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant(s) in the event of our needing to reschedule your experience.

Cancellation Policy:
In the event that you should have to cancel your booking the following charges are applied
7 or more days in advance – £25
2 – 6 days in advance – £75
1 day prior to the event and on the day lose all monies/no refund

In the event of circumstances beyond our control, we will arrange to reschedule your experience free of charge; you will be given as much warning as possible

The Big Cat Sanctuary cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation

Refunds are made at our discretion and any request for a refund must be made in writing. Refunds will not be made to the user or any third party

Refunds are always made to the person who purchased the experience, and if originally purchased by credit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new credit card.

Refunds will incur an administration fee of 15% of the price paid.


The Big Cat Lodge & Safari Experience

Age restrictions
Minimum age requirement owing to health & safety 16 years

Cancellation Policy

In the event that you should have to cancel/reschedule your booking the following charges are applied

In the event that you may need to change your date and re-book:
3 months or more prior to your stay an administration fee of £25

Within 7 days to 3 months of your stay an administration fee of £100

In the event you wish to cancel:
7 days to 3 months prior to your stay, lose 25% of total

Up to 7 days prior to your stay lose 50% of total

Cancellation on the day all monies lost

In the event of circumstances beyond our control, we will arrange to reschedule your experience free of charge; you will be given as much warning as possible.

The Big Cat Sanctuary cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation.